Are Rooha outfits ready to ship?
Most Rooha pieces are made on a pre-order or made-to-order basis to maintain exclusivity and attention to detail. Limited ready-to-dispatch items may occasionally be available.
How long does production take?
Our standard production time is approximately 4–6 weeks depending on the design, embroidery, and order volume.
Bridal and custom orders may require additional time.
Estimated timelines are displayed on each product page before purchase.
Where are Rooha outfits made?
Rooha garments are designed and managed in the United Kingdom and produced through our manufacturing operations in Lahore, Pakistan.
Each piece goes through quality control before dispatch.
Do you offer custom sizing?
Yes, selected styles can be customised. Please contact us before placing your order if you require custom sizing or adjustments.
Custom-sized items may be non-refundable unless faulty.
Can I make changes after placing an order?
Changes may only be possible within 24 hours of placing your order.
Once production has started, modifications may no longer be possible.
Orders may only be cancelled within 24 hours of purchase if production has not already begun.
Please refer to our Refund Policy for full details.
All orders are dispatched from Lahore, Pakistan through our trusted courier partners.
Do you ship internationally?
Yes, we ship worldwide including:
* United Kingdom
* Europe
* United States
* Canada
* United Arab Emirates
* Australia
* and selected international destinations.
How long does shipping take after dispatch?
Estimated delivery times after dispatch:
* UK: 3–7 working days
* Europe: 4–8 working days
* International: 5–10 working days
Delivery times may vary due to customs and courier processing.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive shipping confirmation and tracking details via email or SMS where available.
Will I have to pay customs or import charges?
International customers may be required to pay customs duties, VAT, or import fees depending on their country’s regulations.
These charges are determined by local customs authorities and are the customer’s responsibility unless otherwise stated.
We only accept returns for:
* faulty items,
* damaged items,
* incorrect orders,
* or items significantly different from the product description.
Items must be reported within 48 hours of delivery with photo/video evidence.
Can I return made-to-order or pre-order items?
Due to the nature of made-to-order and pre-order garments, these items are generally non-returnable unless faulty.
How long do refunds take?
Approved refunds are usually processed within 5–10 working days back to the original payment method.
How do I choose the correct size?
Please refer to our size guide carefully before placing your order.
If you are unsure, feel free to contact our support team for assistance.
Will the outfit look exactly like the photos?
We aim to represent all products as accurately as possible. However, slight variations may occur due to:
* lighting,
* screen settings,
* hand embroidery,
* fabric dyeing,
* and handcrafted detailing.
Are Rooha pieces handmade?
Many Rooha garments feature handcrafted details, embroidery, embellishments, and finishing techniques, which may result in slight natural variations between pieces.
What payment methods do you accept?
We accept secure payments through trusted providers including:
* Visa
* Mastercard
* American Express
* PayPal
* Apple Pay
* Shopify Payments
Availability may vary by country.
Is my payment information secure?
Yes. Rooha does not store your full payment card details. All transactions are processed securely through encrypted payment providers.
You can contact us through:
Email: Roohacustomerservice@gmail.com
We aim to respond to enquiries as quickly as possible during business hours.
