Shipping & Delivery Policy

Last updated: May 2026

Thank you for shopping with Rooha. Please read our shipping and delivery policy carefully before placing your order.

1. Pre-Order & Production Time

Rooha operates on a limited-drop and made-to-order model. Most of our pieces are produced specifically for each customer to maintain exclusivity, craftsmanship, and attention to detail.

Production timelines are clearly stated on each product page before purchase.

Estimated production timelines:

* Ready to Dispatch Items: 2–5 working days
* Pre-Order / Made-to-Order Items: Approximately 3–6 weeks
* Bridal / Custom Orders: May require additional production time depending on design complexity

Please note that these are estimated timeframes and may vary during busy periods, launches, holidays, or unforeseen circumstances.

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2. Dispatch Location

Orders are carefully produced and dispatched from our production facilities in Lahore, Pakistan.

All orders are quality checked before shipment to ensure they meet Rooha standards.

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3. Shipping Destinations

We currently ship worldwide including:

* United Kingdom
* Europe
* United States
* Canada
* United Arab Emirates
* Australia
* Selected international destinations

If your country is unavailable at checkout, please contact us directly.

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4. Shipping Methods

We work with trusted international courier partners including:

* DHL
* UPS
* FedEx
* Royal Mail partners
* DPD partners

Shipping carriers may vary depending on destination and service availability.

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5. Delivery Estimates

Estimated delivery times after dispatch:

United Kingdom

* Approximately 3–7 working days

Europe

* Approximately 4–8 working days

International Orders

* Approximately 5–10 working days

Please note that delivery estimates are provided as guidance only and are not guaranteed.

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6. Customs, Duties & Import Taxes

As orders are dispatched internationally from Lahore, Pakistan, some countries may apply:

* customs duties,
* import taxes,
* VAT,
* or clearance fees.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Rooha is not responsible for delays caused by customs clearance procedures.

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7. Tracking Information

Once your order has been dispatched, you will receive:

* shipping confirmation,
* tracking information,
* and courier updates where available.

Please allow up to 48 hours for tracking updates to become active.

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8. Delivery Delays

While we aim to dispatch and deliver orders within estimated timelines, delays may occasionally occur due to:

* customs processing,
* courier disruptions,
* high order volumes,
* production delays,
* weather conditions,
* public holidays,
* or circumstances beyond our control.

We appreciate your patience and understanding.

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9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Rooha is not responsible for:

* failed deliveries,
* lost parcels due to incorrect addresses,
* or delays caused by incomplete shipping information.

Additional shipping fees may apply for returned parcels requiring re-delivery.

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10. Lost or Stolen Parcels

Once an order has been marked as delivered by the courier, Rooha cannot be held responsible for lost or stolen packages.

If you experience any delivery issues, please contact the courier first before reaching out to our support team.

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11. Contact Us

For shipping and delivery enquiries, please contact:

Email: roohacustomerservice@gmail.com
WhatsApp: +44 7462880779